At FactorD, we are committed to customer satisfaction and ensuring a smooth shopping experience.

Eligibility for Returns: Returns are accepted for damaged, defective, or incorrect items within 7 days of delivery. Customized products are non-returnable unless defective.
Proof of Issue: A clear video of the product unboxing is mandatory to validate claims for damaged or defective products.
Process: Contact us at factord.business@gmail.com with the unboxing video, proof of purchase, and issue details.
Refunds: Approved refunds are processed within 7–10 business days via the original payment method.
Shipping Costs: Return shipping costs are non-refundable unless the error is ours.